Check your ticket status and history

Accessing Your Tickets

Once your account is active, follow these steps to view and manage your support tickets:

1. Sign in to the Pergamon Support Portal using your email and password.
2. Click your profile name in the upper-right corner.
   
3. From the dropdown menu, select Requests.
   
4. View all past and current tickets, including their status.
   

Managing Ticket Responses

• Click on a ticket under Subject to view more details of your ticket and to track past conversations with the Support staff. 
• To respond to an open ticket, enter your reply directly in the portal.
• If a ticket is closed, you can reopen the conversation by selecting Create a follow-up.