Copy error logs

If Pergamon encounters an error, a red alert badge appears next to your profile icon. Use the error log to share details with the support team.

Sharing the error log with the support team helps to identify and fix the issue faster.

Copy and share the error log

1. Select your profile icon in the top-right corner.
2. In the menu, select Copy Error Log. The number in brackets shows how many errors were logged in your current session.
3. A confirmation message — Error log copied to clipboard — appears at the bottom of the screen.
4. Paste the error log into your support ticket or email to support@pergamon-labs.com.

Important: Copy the error log before refreshing the page or logging out. Errors are only recorded for your current session and will be cleared when you start a new one.

What the error log contains

The error log includes technical details that help our support team diagnose the issue:

• The time and timezone the error occurred
• Your browser and operating system version
• The page you were on when the error occurred
• Technical error codes used to identify the issue

[
  {
    "timestamp": "2026-06-01T08:45:38.535Z",
    "timezone": "Asia/Hong_Kong",
    "browser": "Chrome 148.0.0.0",
    "os": "macOS 10.15.7",
    "url": "https://pergamonlabs.org/questionnaire/api-if/selectQuestionnaireBlueprint",
    "type": "API_ERROR",
    "apiStatus": 2,
    "body": {
      "status": 2,
      "errorMessage": [
        "QUEST:ERR:BLUEPRINT_NOT_EXISTS"
      ],
      "errorCode": 2000
    }
  }
]

No personal data, account credentials, or document content is included in the error log.